Privacy Policy

Privacy Policy

 

Welcome to TerraTails. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store, TerraTails, or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify and our payment providers—we do not store your full payment card details)

Order Information

  • Products purchased

  • Order history

  • Delivery information

  • Transaction details

Device Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referral website

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products

  • Provide customer support

  • Communicate about your order

  • Send updates or promotional emails (only where you have opted in)

  • Improve our website and customer experience

  • Detect fraud and maintain website security

  • Comply with legal obligations

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Understand how visitors use our website

  • Measure website performance

  • Personalise content and advertising where applicable

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

4. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Shipping and courier companies

  • Marketing providers (where applicable)

  • Analytics providers such as Google Analytics

  • Legal authorities where required by law

We never sell your personal information.

5. Marketing Communications

If you subscribe to our newsletter, we may send you emails about:

  • New products

  • Promotions

  • Store updates

  • Special offers

You can unsubscribe at any time using the link included in every marketing email.

6. Data Retention

We retain your personal information only for as long as necessary and only for:

  • Complete your orders

  • Maintaining business records

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Third-party services we use may include:

  • Shopify

  • Payment gateways

  • Shipping providers

  • Google Analytics

  • Social media platforms

Each provider has its own privacy policy governing how your information is handled.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to consent to data processing. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed outside your country of residence, where our service providers operate. Where required by law, appropriate safeguards will be in place to protect your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TerraTails

Email: [harry@terratails.shop]

Website: https://terratails.shop

Thank you for shopping with TerraTails.